Welcome to the Sonoline Help Center
Shipping & Delivery
My tracking says delivered but I haven’t received anything. What do I do?
Please reach out to the carrier to see if they have any additional information. If the carrier is unable to locate the package, please file a claim and contact us with the claim number so we can assist further. We will make things right!
How do I track my order?
You will receive an email with a tracking link once your order has been shipped out. If you don’t receive a ship confirmation email or the incorrect email was entered at the time of purchase, please contact us immediately so we can send you the tracking details and update your email address for any further notifications.
You can also find your tracking details in My order Section if you registered an account with us before or at the time of placing your order.
How long will it take for my order to arrive?
This will depend on the service level you choose. You can refer to the estimated times above for each service level for more details.
Please note that carriers have suspended all service guarantees at this time so you may experience additional delays while your item is with the carrier in transit. We commit to releasing your order to the carrier the same day if purchased before 1:00 pm EST Monday to Friday.
When will my order ship?
Orders are processed and released to the carrier the same day if received by 1:00PM EST. A ship confirmation with tracking will be sent to your email that was provided at time of placing your order. For all orders placed after 1pm EST, your order will be released the following business day.
When will my order arrive?
Below are a few examples of typical delivery standards depending on when your order is placed and the service level you choose.
| Shipping Service | Order Placed Date | Order Placed Before 1:00PM EST | Estimated Delivery Date |
|---|---|---|---|
| Standard Shipping | Tuesday March 9th | Yes | Friday, March 12th to Tuesday March 16th |
| Standard Shipping | Tuesday March 9th | No | Monday, March 15th to Wednesday March 17th |
| Expedited Shipping | Tuesday March 9th | Yes | Tuesday, March 11th |
| Expedited Shipping | Tuesday March 9th | No | Friday, March 12th |
| Next Business Day Shipping | Tuesday March 9th | Yes | Wednesday, March 10th |
| Next Business Day Shipping | Tuesday March 9th | No | Thursday, March 11th |
What do I do if my order hasn’t arrived by the estimated delivery date?
Our distribution teams and shipping partners are making every effort to process and deliver your packages safely. Carriers may need an additional day or two to deliver your shipment, but rest assured your package will arrive.
In the event there has been no tracking updates for a couple of days, please reach out to us and we will work with the carrier to get the order to you as soon as possible.
As carriers have suspended guarantees due to the current climate there are no delivery date guarantees for any service, including next day delivery. Please note that all shipping costs are non-refundable.
I put the wrong delivery address for my order. How do I update it?
If for any reason your delivery address is incorrect or has changed after placing the order, not to worry! Please contact us via phone, live chat or email so we can quickly correct the address for you.
Are shipping fees refundable?
All shipping costs are non-refundable. This also applies to orders that don’t arrive by the estimated delivery date.
Sonoline B Baby Doppler
Is it normal to hear a lot of static noise when I turn on the device?
Our Sonoline B Baby Doppler is a sensitive device, and some static noise is normal during normal operation. Refer to our how-to videos to see what noises and sounds to expect during operation, and what a successful baby heartbeat detection sounds like.
Some noises you will hear are from the friction caused by the movement of the probe against your skin (so use gel liberally to limit any unwanted noises from moving the probe)
Quick tips for better results:
Use enough gel, this will minimize any noise caused by friction against the skin when moving the probe
try not to have any high output electronic devices nearby as this could affect the probe’s ability to detect a heartbeat
-glide the wand slowly across your belly and lower abdomen stopping in sections for a few seconds at a time with soft pressure.
-Avoid excessive rapid movement of the probe will generate static noise
Excessive loud static noise when the device is idle is not normal, and you should contact us to assist further as the device may be defective and if so, we can arrange for a replacement to be sent to you.
I'm having difficulty detecting my baby’s heartbeat. Is something wrong with my device?
There are several factors that affect the ability to detect a baby’s heartbeat such as position of the fetus, position of the wand, and number of weeks into pregnancy.
Quick tips for better results:
We’ve had reports of successful heartbeat detections in as early as 8-9 weeks, however for best results it’s recommended to first attempt at 12 weeks.
Set the device to Mode 1 – the display will show real-time heartbeat (See instructions in the Instruction Manual)
Gel helps with the conduction of sound, so it’s ok to apply the gel liberally. Apply the gel in one spot and spread around your belly while scanning
Attempt use of the device on a full bladder
Position the wand lower on the abdomen, most mothers are surprised at how low your baby is sitting in your belly.
Move the wand slowly, very slowly, with soft pressure applied. Try different angles in one spot before moving to another.
Stay calm and if not successful the first time, try again another day. If you feel there are any concerns at any time, it is always recommended to check-in with your doctor or physician.
Returns & Exchanges
What is your return policy?
You have 90 days from the delivery date to return your items purchased from Sonoline.com under our 90-Day 100% Money-Back Customer Satisfaction Guarantee
Please note that all shipping fees paid are non-refundable.
You can initiate a return 1 of 3 ways:
Chat with one of our customer care agents live by clicking the chat icon on the bottom right of this window
Call our support line at
1-800-590-2767
Refunds will be processed 3 to 5 days from when we receive your returned items.
What do I do if device is not working or is defective?
SONOLINE B Baby Doppler
We encourage you to check out our YouTube videos for helpful tips and instructions on how to use the device correctly and what results to expect when the unit is functioning properly before reaching out to us. Check out our YouTube videos here. If you feel your baby doppler is not working as intended, you can contact us by phone, email, or live chat to initiate a return or exchange.
ALL OF OUR PRODUCTSPRODUCTS
We have an amazing manufacturing process to minimize defective products, but things can always happen, especially from the time the product leaves our warehouse until it gets into your hands. If you believe you have a defective unit, not to worry, all of the devices purchased through Sonoline.com come with a standard 1-Year Limited Warranty (Click Here for more details). So we’ll make sure to send out a replacement for you.
You can also add even more protection with our 2-Year Limited Warranty (Additional Charges apply, click here for more details).
Do you accept returns for Baby Doppler products purchased from another retailer?
Unfortunately, we only provide refunds for orders placed through our website at Sonoline.com or a marketplace where the products are shipped by us directly. We understand it may get confusing sometimes, so please feel free to reach out to us by phone, email, or live chat, and we will do our very best to assist where we can and take care of things for you.
Customer Satisfaction Guarantee
Customer Satisfaction Guarantee
It’s simple!
IF FOR ANY REASON YOU ARE NOT SATISFIED WITH ANY OF OUR PRODUCTS, WE WILL GLADLY ACCEPT YOUR RETURN WITHIN 90 CALENDAR DAYS OF PURCHASE.
*Please note any Shipping Costs paid on your order are non-refundable
Warranty Options
1 Year Limited Warranty
1 Year Limited Warranty
All our devices come with a limited 1-year warranty. Dagamma Inc. warranties this product to be free from defects in material or workmanship for a period of one (1) year following the date of purchase, provided that the product is used in a home environment for personal use. This limited warranty does not cover failures due to abuse, accidental damage or when repairs have been made or attempted by anyone other than Dagamma Inc.
A defective product meeting the warranty conditions set forth herein will be replaced or repaired at no charge in either of two ways:
Keep in mind, using this product is not a replacement for regular doctor visits and is not intended to treat, cure, prevent or diagnose any medical condition nor to derive at any medical conclusion based on its findings. The use of this product is merely to hear a baby's heartbeat and for the bonding experience it provides. The heart rate value on the screen is computed from the audible sound heard on the device and may not be an accurate indication of the actual heartbeat and should not be relied upon for medical purposes. If you have any medical conditions or have any medical questions or concerns, please consult with a professional health care practitioner before using this product.
Extended Device Protection – Upgrade to a 2-Year Unlimited Warranty
For added peace of mind purchase the Extended Device Protection. For a small fee you will receive an additional year of warranty directly from Sonoline.com. With this unlimited warranty, we will cover you for up to 2 years from the date of purchase provided that the product is used in a home environment for personal use. This option is so you don’t have to worry about anything that could go wrong with your devices. Whether it stops working, breaks, or you accidentally break it, we will either repair it or exchange it for free. All shipping costs are also covered by us, so you have nothing to worry about.
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